Spectra Care

The Spectra Care benefits are designed to give you easy access to health and medical advice.

 Personal health advisor

Assessing day-to-day symptoms
The Personal Health Advisor can give advice on various common illnesses, such as colds. Although unable to diagnose, the nurses have access to a computer database and their own clinical experience to guide you through home care advice.

Important health knowledge
The Personal Health Advisor can explain various medical terms, results of tests and a variety of procedures to you. It can also provide you with dietary information.

Drug database
Through the Personal Health Advisor you will have access to a complete drug database to assist you with information on a specific drug, the contra-indications, when it should be taken, and whether there are any dietary specifications linked to using the drug.

Health Counselling
You can also phone the Personal Health Advisor if you need to understand your chronic condition. Our nurses can assist with ailments such as cancer, HIV/AIDS, diabetes, asthma, addiction etc. and help the patients, and those around them, to cope better with their circumstances.

Stress Management
The Personal Health Advisor can assist stressed clients by offering advice, counselling, and tips on relaxation. Should the nurse feel that you need further assistance, you will be referred to a doctor for additional treatment.

Trauma debrief
A telephonic debrief is offered with an invitation to call us back. If the nurse feels that you require professional assistance, she will refer you to a professional trauma counsellor for a one-on-one session.

Women’s Health
Women’s health issues can be intimidating and personal, which is why a female nurse is available 24 hours a day to give advice on these issues. From menstrual to migraine questions, and any sexual queries a woman may have, the nurses are qualified to give the best advice. You can rest assured that these calls are kept strictly confidential, and an environment is created where women feel comfortable to speak openly about their health concerns.

Health during Pregnancy
Typically, pregnant women have a number of questions. The Personal Health Advisor is available 24 hours a day to offer the support you need during your pregnancy. Advice related to all aspects of pregnancy is offered – from morning sickness and weight gain, to caesarean sections and normal labour, and even how to deal with premature births.

Baby Health
Babies are a joy, but they can also be a bit overwhelming at times. When is a fever something to worry about? What is the difference between colic and normal crying? What immunizations does my baby need? Our personal health advisors can help you find the answers to these and other common parenting questions. Parents and caretakers have the peace of mind that comes with knowing that they have access to a professional assistance service that will deal with any health query, 24 hours a day. Simply phone and provide the symptoms, and the personal health advisor will be able to offer relevant medical advice.

In case of a medical emergency, the nurse is equipped and trained to assist with an evacuation by sending an emergency response vehicle, or refer the patient to the closest, most appropriate medical facility.

Popular baby health topics that we can help you with:

  • Infant feeding
  • Colic
  • Croup
  • Crying baby
  • Fever management guideline
  • Vomiting
  • Teething problems
  • Diaper rash
  • Umbilical cord problems
  • Diarrhoea
  • Measles
  • Mumps
  • Paediatric rash and skin problems
  • Cradle cap
  • Emergency resuscitation
  • Immunization schedule
  • Side effects of immunizations
  • Milestones of the child
  • Normal values for weight, height etc.

The nurses offer advice to teenagers and also counsel them on physical, emotional and sexual questions and problems they may be experiencing. The caller will receive advice in their home language on various topics, including:

  • Drug related questions
  • Coping with studies
  • Peer pressure
  • Living with HIV/AIDS.

Abused or neglected children are also encouraged to phone the Teen line, as the nurses are trained to address such issues in a sensitive manner. The nurses will help the abused child understand that the abuse is not their fault and that they can do something about their situation. If the nurse, following the assessment of symptoms, concludes that there is some kind of abuse, and that the caller is a minor, they will:

  • Persistently guide the victim to act in their own best interests;
  • Encourage them to speak to their parents, teachers or priest;
  • Make them understand that abuse needs to be reported; 
  • Refer them to the social welfare department.