Spectra Assist

In case of trauma, Spectra Assist will be available 24 hours a day to ensure you have the support you need during a difficult time.

Trauma, assault and HIV
This is a 24-hour emergency assistance helpline, which will arrange for the necessary help you may require. Assistance is given in a situation where trauma and/or assault and/or HIV infection, as a result of the assault, occurs. Cover is only provided within the borders of South Africa. You can call the trauma line in the event of:

  • Rape;
  • Hijacking;
  • Child abuse;
  • Death of close family member;
  • Armed robbery and assault;
  • Domestic violence and/or abuse;
  • Kidnapping / Abduction;
  • Suicide of family members.

The HIV protection service provides you with peace of mind, because in the event of violent forms of assault, such as rape, or accidental exposure, such as a needle prick with a contaminated needle, you have access to hospital care, treatment, and diagnostic regimes for the management of the consequences. The imminence of HIV/AIDS will often cause the trauma to be of a more intense nature, and therefore you will also receive psychological counselling.

Trauma and assault

  • The helpline will arrange the nearest local emergency assistance service, and will provide emergency medical transport to the nearest, most appropriate medical facility, where you will be stabilised before transportation is provided (inter-hospital transfers are not included).
  • The helpline will also assist with referrals to psychiatric consultations.
  • Cover for Assault includes R5 000 per insured person, with a maximum of R10 000 per family per occurrence, in respect of medical treatment for bodily injury.
  • Cover for Trauma includes R5 000 per insured person, with a maximum of R10 000 per family per occurrence, in respect of psychiatric consultations.

HIV Protection Treatment
The HIV Protection Treatment Service enables you to make use of, at your own discretion, the following services, which can be paid out of the defined benefit of the policy.

  • 24-hour access to trauma counsellors providing telephonic trauma counselling, as well as counselling for post-traumatic stress disorder.
  • 3 consultations (per incident) with a specialist, either a general practitioner, trauma trained registered nurse, or trauma counsellor.
  • 3 HIV blood tests (per incident): one immediately after the event, and the second and third at 6 weeks and 3 months respectively. Should the client be HIV positive at the time of the initial blood test, further testing is not covered.

Provided that exposure has been established, and strictly on the treating doctor’s orders, if the patient is HIV negative (following a rapid test), he/she will also be provided access to:

  • A 30-day starter pack of antiretroviral medication.
  • A 7-day course of STI (Sexually Transmitted Infections) medication.
  • A ‘morning-after pill’ to prevent pregnancy, in the case of rape.
  • 24-hours-a-day, 365-days-a-year telephonic access to Europ Assistance, SA’s HIV counselling centre for information, advice and support.

Should the person be HIV positive at the time of the event, he/she will be provided access to:

  • 24-hours-a-day, 365-days-a-year telephonic trauma counselling.
  • 24-hours-a-day, 365-days-a-year telephonic HIV counselling.
  • 3 consultations (per incident) with a specialist, either a general practitioner, trauma trained registered nurse, or trauma counsellor.
  • A 7-day course of STI medication.
  • A ‘morning-after pill’ to prevent pregnancy.

Trauma debrief
A telephonic debrief is offered with an invitation to call us back. If the nurse feels that you require professional assistance, she will refer you to a professional trauma counsellor for a one-on-one session.